FAQ

FREQUENTLY ASKED QUESTION ON E-DIRECTORY

What is the directory about?

Ans: The West Africa CSO E-directory is an online platform dedicated to promoting the work of all legitimate organisations operating in West Africa to effectively collaborate, gather data and partner for a greater impact. It serves as a one stop shop for information and knowledge sharing for on all CSOs work in the region.

In the registration process, I am being requested to include a website address. Unfortunately, my organisation does not have a website yet and the system is not allowing me to complete the registration. Any help on this?

Ans: You can use the website domain name as your website. That is www.csowestafrica.org

Once you complete the registration process you can use the link specific to your organisation and change  what was used in the registration process.

 

How do I register my CSO?

Ans: Visit www.csowestafrica.org as a first step.

 

  • Select your country and click on Register now.
  • Create a personal account, this will require your name, email address, telephone number and password.
  • As a second step, you are expected to create an organisational account.

NB: It is required that you use your organisational email in creating the organisational account. Also ensure that you make the password open when registering to enable other staff have access in using it.

 

What should I do when I find trouble logging in?

Ans: Refresh your homepage, select your country and type in your user name and password to log in. If you still find challenges, send an email to regionaldirectory@wacsi.org for help.

 

My organisation is outside West Africa, can I still register?

 

Ans: No, the website is dedicated only to organisations operating in West Africa. Below are the 18 countries the website covers.

 

  • Benin
  • Burkina Faso
  • Chad
  • Cameroon
  • Cape Verde
  • Cote d’lVoire
  • Gambia
  • Ghana
  • Guinea
  • Guinea Bissau
  • Liberia
  • Niger
  • Nigeria
  • Mali
  • Mauritania
  • Senegal
  • Sierra Leone
  • Togo

 

Can I view the website if I am outside West Africa?

 

Ans: Yes

How do I post news, videos, events, galleries etc?

 

Ans: You can only post information as a registered organisation.

            To do this, visit www.csowestafrica.org.

  • Select your country and login with your details. Once you log in, you can have access to your dashboard/website where you can click on post, event, opportunity, video, and gallery to create one.

 

To do this, click on any of the Post from the CSO dashboard to be redirected it.

  • Click on create new from the post page
  • Select language, English/French
  • Fill in the fields and upload a picture if required

A notification will be sent to the Admin of the web portal to approve of the news or post before the news can be featured on the website

 

Which email and telephone can I contact WACSI on for further clarification?

Ans: You can contact WACSI on regionaldirectory@wacsi.org or call +233 (0) 501 440 545 (and WhatsApp)

 

How do I view other CSOs profile?

Ans: Visit the website on www.csowestafrica.org.

  • Select the country of the CSO and access the homepage.
  • Click on CSO on the home page to find a CSO or use the search button

 

How do I view my profile as a registered CSO?

Ans: Log in with your registration details (email and password) on the homepage to access your account and view your profile.

How do I view news and posts by CSOs on the platform?

Ans: Visit the website on www.csowestafrica.org.

Select the country you wish to view post on and access all updates on the platform.

Alternatively, if you know the name of the organisation,

Select the country

Click on ‘Find a CSO’

Enter the name of the CSO and search. This will take you to the timeline of the CSO where you can read more about the organisation and the news items they have uploaded unto the site

How do I search an information based on a thematic area?

Ans: Visit the homepage of the website and click on a search button to type in the thematic area you are looking for.

 

What do I do if I find a challenge selecting a region in a registration process?

Ans: Refresh the page and start the process again

 

I have registered but have not received my confirmation email.

Ans: Ensure that all requested information in the fields requested for during the registration process have been completed before submitting. Refresh your email and check your inbox and junk email to view your confirmation.

 

What are the requirements of registration on the West Africa CSO E-directory platform?

Ans: To register, you must be a legitimate organisation operating in West Africa including Mauritania, Chad and Cameroon.

  • You must be legally registered in your country of operation. And must be able to show a proof of registration which can be in the form of any approved document provided by the competent authorities in your country of operations/registration.

 

What are some of the benefits of registering on the E-directory website?

  • As a registered organisation, you get the opportunity to relate with like-minded organisations and development partners for a greater impact.
  • You get access to information on funding and career opportunities in West Africa;
  • You receive regular updates on news of CSO activities across the region;
  • You will have the opportunity to partner with other CSOs in the region for effective collaboration;
  • Registered CSOs that regularly update their timelines with information on their work will gain more visibility through this website. This will also increase their brand recognition

 

In submitting information on my organisation, there is a systems error and an error code generated by the system on my screen. What do I do about this?

 

Ans: You can take a screen shot of the page and send by email to regionaldirectory@wacsi.org

Or

Take a picture of the error message on your screen with your phone and send by WhatsApp to 00233501440545

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